Representative Payee Manager
Written by Maria Cora
The Quick Access toolbar that comes with Microsoft Access is not used in RPM. Sometimes, however, this toolbar icon appears at the bottom of the ribbon menu, occupying valuable space on your screen. If the Quick Access toolbar icon appears below the ribbon menu in RPM, hide it by following these steps. First: Next:
Written by Maria Cora
RPM requires a minimum display resolution size of 1366 x 768 with a text size of 100% to correctly display the screens. If you are unable to see all the information on a screen in RPM (for example, addresses on the Vendors screen), check your current display resolution.* Open the System Info screen to see […]
Written by Shonna Deen
To maximize your screen area, you can hide the ribbon at the top of the screen. Click the Ribbon Display Options arrow in the lower right corner of the ribbon, then select Show tabs only.* When this option is selected, the ribbon will be hidden while you are working in RPM. You can view it […]
Written by Shonna Deen
DOWNLOAD USER GUIDE The current User Guide can also be opened in RPM on the Technical Support screen. Select Tech Support under the RPM Help menu and click User Guide. This will open the User Guide for the version of RPM you have installed. When using RPM, click Help to see the specific help topic […]
Written by Shonna Deen
If you are using Google Chrome to connect to RPM Cloud and your keyboard is not working, an update to Chrome has caused this issue. Follow the steps below to fix the problem. Step 1: On your Chrome browser, open a new tab and copy and paste this into the browser address bar: chrome://flags/#origin-agent-cluster-default Step […]
Written by Shonna Deen
This article only applies to RPM Onsite licenses using an Access database. To view the type of license you have, open the System Info screen under the RPM Help menu. The Optimizer is used to compact your RPM database and repair any errors. The Optimizer should be run on a regular basis, such as monthly. It should also be run […]
Written by Shonna Deen
See the RPM User Guide for more details on the changes below. The User Guide is available on the Tech Support screen under the RPM Help menu. General system Clients Transactions Reconcile Vendors Reports Utilities Changes in previous versions:Version 6.0.0 – 6.0.5Version 5.0.4 – 5.1.1
Written by Shonna Deen
The Refresh Client utility is used to get a new copy of the RPM Client program for an individual user. This is often done when directed by RPM support. The utility can also be used to clear any printer settings saved with checks or other reports, or to replace a damaged RPM Client program file. […]
Written by Shonna Deen
Open the System Info screen under the RPM Help menu to see details about your RPM license and installation. With RPM Onsite licenses, the information is needed when installing upgrades, moving RPM, or creating backups. We may also ask for the information on this screen when you request technical support. There are three different RPM […]