Author: Maria Cora

This week’s poll is about the annual representative payee report you submit to Social Security for your clients. We want to know if adding address change information to the corresponding report in RPM would be helpful.   Let us know what you think by answering a few quick poll questions here: https://forms.office.com/r/TbbC6pZ6dr   You can … Continue reading “New poll: Adding housing changes to report for SSA?”

RPM has been around for decades, and during that time, inclusive language has expanded and evolved. One area that continues to change is the language we consider appropriate when talking about medical conditions and disabilities.   Based on your suggestions and on the recommendations of the National Center on Disability and Journalism, the National Education … Continue reading “Poll results: Impairments tab”

Anyone can learn to use RPM like an expert—whether you grew up online or can barely tell a browser from a breaker box. Just spend a few minutes glancing through the new “System navigation tips” section of our Knowledge Base!   There are some brand-new articles in this section, including these: Tabbing through fields Using … Continue reading “Navigate through RPM like never before!”

It’s time for a new poll! For our first topic, I want to know what you think we should add to the Impairments tab for clients. Should we expand this into a general Medical tab? Weigh in by answering these quick questions: https://forms.office.com/r/wHwwViDcXm You can use your smartphone instead, if that’s easier! Just open up … Continue reading “New poll: Adding to the impairments tab”

Want to trick your coworkers into thinking you’re a computer whiz? I know an easy way—learn how to use the Find, Filter, and Sort tools in RPM! Check out this brand-new Knowledge Base article for instructions and examples: rpmccs.com/resources/filter-sort/ Tech-savvy or not, you can learn to use these simple tools to save you even more … Continue reading “Finding, filtering, and sorting? Yes you can!”

We work hard to make sure RPM is as straightforward as possible. That’s why in version 6.0.9, we’ve removed a redundant bit of functionality to make the Utilities menu simpler.   Previously, there was a screen in the Transaction utilities called Void Checks. This was useful nearly a decade ago, when checks could only be … Continue reading “Voiding checks in 6.0.9”

The antivirus software on all our RPM Cloud servers will be upgrading from MalwareBytes to SentinelOne this month. SentinelOne performs better on Cloud servers, is more efficient, and provides a higher level of security than the previous antivirus software. For more details about why this switch is a good idea, check out this article by … Continue reading “New antivirus software for RPM Cloud”

We squashed a quick bug in version 6.0.9 that was impacting reconciliation of deposit tickets.   If you’ve reconciled any deposit tickets since upgrading to 6.0.9 and noticed a balancing issue, follow these steps to correct it: Download and install the “6.0.9 A” patch at rpmccs.com/upgrade-update/. This can be done any time, even while other … Continue reading “Bug fix: 6.0.9 A”

Version 6.0.9 is rolling out! Keep an eye on your email to know when it will be available to you.   Listen up, RPM Cloud folks! This final upgrade change is just for you.   Have you ever wished you could see exactly which email addresses currently have access to your RPM Cloud server without … Continue reading “Planned upgrade changes: Cloud Users button”